When you buy a new home, customer service and satisfaction are very important. In practice, this means that the builder should make each step in the buying and building process easy and worry-free for you. Here’s what you can and should expect.
What to Expect: Builder and Team
Expect the builder and/or sales and site staff to be:
Open and upfront: good service begins with honesty, trust, and good communication.
Knowledgeable: good service depends on in-depth product and process knowledge.
Prompt and efficient: good service sets and respects realistic timelines.
“On your side”: customer-oriented builders and staff work for you and with you.
What to Expect: Visiting a Sales Office or Model Home
When you first visit the sales office or model home, expect the builder or staff to:
Be interested in knowing your housing needs and wants: style, size, features, amenities, price range, location, and timing. That way, they can show you the most suitable homes and options.
Take you on a tour of the model home(s) or give you detailed descriptions based on scale models, maps, drawings, and blueprints.
Explain the company’s approach to design and finishing as well as your opportunities to customize.
Be able to tell you about the development and the area in detail including a profile of who has bought to date, amenities and features, schools, transportation, shopping, and so on.
Provide you with helpful information to take home.
Since 1943, the Canadian Home Builder’s Association has been the voice of Canada’s residential construction industry. For more information, visit chba.ca. Reprinted with permission by the Canadian Home Builders’ Association.
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